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FAQ

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1. What is Efilli and what services does it offer?

Efilli is a comprehensive consent management platform that helps businesses comply with data privacy laws like GDPR, KVKK, and CCPA. It offers services for both websites and mobile apps, including cookie consent collection, cookie scanning, privacy policy generation, and reporting.

Key services offered by Efilli:

  • Cookie Scanning & Categorization: Automatically detects and classifies cookies on your website to align with legal requirements.

  • Automated Cookie Consent Management: Manages cookies based on user preferences and ensures compliance.

  • Multi-Regional Compliance: Supports various data privacy laws across the EU, US, Turkey, and other regions.

  • Detailed Consent Logging: Stores user consent data securely for audit purposes.

  • Customizable Cookie Banners: Provides fully customizable banners to ensure compliance without disrupting UX.

  • Advanced Reporting & Analytics: Offers key metrics like consent rates and user interaction insights.

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2. How can I integrate Efilli into my website or mobile app?

Efilli can be integrated easily into both websites and mobile applications.

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Website integration:

  • JavaScript Code Integration: Add the provided JavaScript code directly into your website’s <head> section.

  • Google Tag Manager (GTM): Allows non-technical users to integrate with just a few steps.

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Mobile app integration:

  • SDK Support: Use Efilli’s iOS and Android SDKs for in-app cookie consent management.

  • API Integration: For custom solutions, you can manage consent via Efilli’s APIs.

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3. Why is cookie consent management important, and how does Efilli help?

Cookie consent management is essential for protecting user data, complying with privacy laws, and building trust with users.

Benefits of using Efilli:

  • Legal Compliance: Aligns with regulations such as GDPR, KVKK, and CCPA.

  • Automated Consent Collection: Displays banners and manages consent automatically upon user visit.

  • Consent Storage & Auditability: Safely stores consent logs, accessible for audits.

  • Simplified Cookie Operations: Automatically scans and classifies cookies to reduce manual effort.

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4. How does Efilli detect and manage cookies on my website?

Efilli regularly scans your website using an automated cookie scanner. It detects all cookies in use and categorizes them.

Cookie management process:

  • Scanning: Identifies all cookies currently active on your website.

  • Categorization: Groups cookies into categories like essential, functional, marketing, and analytics.

  • Consent Management: Collects user consent and applies their preferences.

  • Reporting: Provides detailed stats on cookie use and user consents.

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5. How can I customize the cookie banner?

Efilli allows full customization of your cookie banner to match your brand identity.

Customization options include:

  • Design: Customize colors, fonts, button styles, and layout.

  • Language Support: Display the banner in the user's preferred language based on location.

  • Behavior Settings: Control when and where the banner appears.

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6. Does Efilli automatically block cookies?

Yes. Efilli blocks cookies by default until the user provides consent. Once consent is given, only the approved cookies are activated.

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7. How are user consents stored and reported?

Efilli securely stores all consent preferences and logs them with timestamps.

Consent tracking and reporting features:

  • Secure Consent Logging: All consents are saved with time and user context.

  • Audit Reports: Full consent history available for legal audits.

  • API Access: Consent data can be accessed via API for integration with other systems.

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8. How does Efilli support compliance across regions?

Efilli adapts to region-specific privacy laws and requirements.

Customized compliance examples:

  • GDPR (EU): Requires opt-in consent before setting cookies.

  • KVKK (Turkey): Applies local data protection requirements and enforcement policies.

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9. What are Efilli’s pricing plans?

Efilli offers flexible pricing tailored to businesses of different sizes. Please contact us to learn more about pricing.

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10. Is Efilli KVKK compliant?

Yes. Efilli Web CMP is fully compliant with Turkey’s KVKK regulation and enables proper consent collection.

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11. Does Efilli support GDPR?

Yes. Efilli supports GDPR-compliant consent collection and includes TCF 2.2 integration for advertising-related use cases.

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12. Is Efilli TCF approved?

Yes. Efilli Web CMP is officially approved as TCF 2.2 compliant by IAB Europe.

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13. Is Google Consent Mode v2 supported?

Yes. Efilli supports Google Consent Mode v2 integration with a single click.

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14. Can I use Efilli for native mobile apps?

No. Efilli Web CMP is for websites. For mobile apps, use our separate Mobile CMP product.

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15. Who can use the A/B testing module?

Only customers who have the Advanced Analytics module enabled can access the A/B testing feature.

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16. What are the differences between the SaaS and On-Prem versions?

The On-Prem version may lack some SaaS features and requires your internal IT team to manage updates manually.

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17. Can I use the same script for multiple domains?

No. Each domain must be defined and integrated separately.

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18. How can I contact the support team?

You can reach the Efilli support team through the following channels:

  • Email: info@efilli.comenvelope

  • Phone: +90 850 885 0529

  • Documentation: Visit our Help Center for guides, FAQs, and product manuals.

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